Terms of Service

By accessing or using the Neuramine platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation and these Terms apply to it.

If you do not agree to these Terms, do not use the Service.

The Service is operated by Neuramine Systems Inc., a Canadian corporation located in Moncton, NB, Canada. You can reach us at hello@neuramine.io.

Neuramine provides a private AI infrastructure platform that lets organisations deploy large language models (LLMs), speech-to-text (STT), and text-to-speech (TTS) models on cloud GPUs or their own hardware. Features include an OpenAI-compatible API, workspace management, team collaboration, compliance tooling, and vector-store integrations.

Access is granted through Google OAuth or a magic link. You are responsible for maintaining the security of your account and for all activity that occurs under it. You must notify us immediately at hello@neuramine.io if you become aware of any unauthorised access.

You may not share credentials, resell access, or create accounts on behalf of others without their explicit consent.

You agree not to use the Service to:

• Generate content that is unlawful, harmful, threatening, abusive, or defamatory.
• Violate any applicable law or regulation, including export control laws.
• Attempt to circumvent security controls, rate limits, or access restrictions.
• Reverse-engineer, decompile, or extract the platform's source code or model weights hosted by Neuramine.
• Resell or sublicense access to the Service without a written agreement with us.
• Use the Service to develop a competing product that replicates its core functionality.

We reserve the right to suspend or terminate accounts that violate these restrictions, with or without prior notice.

If you connect your own hardware to the Service, you are solely responsible for the security, maintenance, and legal compliance of that hardware and its network environment. Neuramine's control plane routes requests to your hardware but does not store prompt or response content for BYOG workspaces.

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to those practices.

For cloud GPU workspaces, inference runs on the GPU provider you select (e.g. RunPod, Lambda Labs). Your prompts and responses are processed on that provider's infrastructure and are not retained by Neuramine's control plane beyond the duration of the request.

Healthcare, finance, and legal customers can enable compliance mode, which activates append-only audit logging, AES-256 per-workspace encryption, and extended log retention. A Business Associate Agreement (BAA) is available to qualifying healthcare accounts upon request. Compliance features are additive — enabling them does not guarantee that your specific deployment meets every regulatory requirement. You remain responsible for your own compliance obligations.

Paid plans are billed monthly or consumed via prepaid credits. GPU compute on cloud workspaces is billed per-request based on the model and GPU selected. Prices are displayed in the platform before you commit a purchase.

All fees are non-refundable except where required by applicable law. We reserve the right to change pricing with 30 days' advance notice. Continued use after a price change constitutes acceptance of the new pricing.

Unused credits expire 12 months from the date of purchase unless otherwise stated.

The Neuramine platform, trademarks, and proprietary technology are owned by Neuramine Systems Inc.. Nothing in these Terms transfers any ownership to you.

Open-source model weights deployed through the Service remain subject to their own licences (e.g. Meta Llama Community License, Apache 2.0, MIT). You are responsible for complying with those licences for your use case.

You retain full ownership of all content, data, and fine-tuned models you bring to or create within the Service.

We target high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party GPU provider outages, and force-majeure events may cause downtime. Enterprise customers with a signed SLA are entitled to the commitments in that agreement; all other customers use the Service on an "as available" basis.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEURAMINE SYSTEMS INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI model outputs may be inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing and validating any output before acting on it, especially in regulated or safety-critical contexts.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEURAMINE SYSTEMS INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) CAD $100.

You agree to indemnify and hold harmless Neuramine Systems Inc., its officers, directors, employees, and agents from any claim, damage, loss, or expense (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

These Terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute arising out of these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved after 30 days, disputes shall be submitted to binding arbitration in Moncton, NB, under the rules of the Canadian Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms at any time. If we make material changes, we will notify you by email or via an in-app notice at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and close your account.

Questions about these Terms? Email us at hello@neuramine.io.